Mend – Privacy Policy

Effective Date: April 10, 2025
Last Updated: April 10, 2025

1. Introduction
Mend ("we", "us") is committed to protecting your privacy. This policy outlines how we collect and use your information.
2. Information We Collect
- Account info: name, email, phone, and address
- Worker-specific: ID documents, professional certifications
- Usage info: service request details, feedback
- Location: used for job matching and tracking
- Device info: IP address, OS, logs
- Payment info: processed by Stripe (once available); Mend does not store card data
3. Worker Banking Info
We may request bank information (e.g., account name, IBAN) for payout purposes once payment processing is live.
Until then, this information is not required and will not be collected.
4. File Storage
Documents and media are stored using Cloudflare R2 with AWS SDK.
5. How We Use Information
- To operate and improve the platform
- To connect Users and Workers
- To communicate with you
- To fulfill legal obligations
6. Sharing Data
We share data with:
- Other users (to complete service)
- Payment providers (e.g., Stripe, when added)
- Legal authorities if required
We do NOT sell your data.
7. Data Security
We implement encryption, secure storage, and limited access controls.
8. Your Rights
You can request access, correction, or deletion of your data at any time.
9. Children's Privacy
Mend is not for users under 18.
10. Contact
[email protected]